Privacy policy.

Last updated: October 10, 2025

1. Introduction

Welcome to Chatdune (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal data in accordance with the European Union General Data Protection Regulation (GDPR) and the United Arab Emirates Personal Data Protection Law (PDPL).

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, WhatsApp-based personal assistant services, or any related communication channels.

By accessing or using our services, you agree to this Privacy Policy.

2. Who We Are

Chatdune provides a chat-based personal assistant and concierge service with teams based in Paris, Monaco, and Dubai.
We act as the Data Controller for personal data processed in the context of our services.

If you have questions about how your data is handled, you may contact us at: hello@chatdune.com

3. What Data We Collect

We collect only the data necessary to provide our services effectively and securely.

a. Personal Information

  • Name, phone number, WhatsApp ID, and email address

  • Billing or payment information (if applicable)

  • Service preferences and details of your requests

  • Communications and chat interactions with our team

b. Technical and Usage Information

  • IP address, browser type, and device information

  • Dates, times, and duration of sessions

  • Cookies and analytics data (via website or integrated tools)

c. Sensitive Data

We do not intentionally collect sensitive personal data (e.g., health, religion, biometric data) unless explicitly necessary for a requested service and with your clear consent.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contractual necessity — to provide the service you request

  • Legitimate interest — to improve operations and ensure security

  • Consent — for marketing communications or optional data uses

  • Legal obligation — when required to comply with applicable laws

5. Purpose of Data Use

Your data may be used to:

  • Provide and personalize our concierge and assistant services

  • Process bookings, payments, and requests

  • Communicate with you through chat or email

  • Improve our website and services

  • Comply with regulatory and legal obligations

We never sell your personal data.

6. Data Sharing and International Transfers

We may share data with:

  • Trusted partners and vendors (e.g., travel agencies, event organizers, admin partners)

  • Payment processors and secure communication platforms

  • Legal or regulatory authorities when required by law

As we operate in France, Monaco, and the UAE, your data may be transferred across borders.
We ensure all transfers comply with adequate protection mechanisms — such as EU Standard Contractual Clauses (SCCs) or equivalent safeguards recognized by the UAE Data Office.

7. Data Retention

We retain personal data only for as long as necessary to fulfill service obligations or comply with applicable laws.
Once data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Under GDPR and UAE PDPL, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request deletion (“Right to be forgotten”)

  • Withdraw consent at any time

  • Restrict or object to data processing

  • Request data portability (receive your data in a machine-readable format)

To exercise these rights, contact us at: privacy@chatdune.com
We will respond within the legally required timeframe.

9. Data Security

We use industry-standard technical and organizational measures to safeguard your personal information from unauthorized access, alteration, loss, or misuse.
This includes encrypted communication channels, secure data storage, and limited access based on need.

10. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve site performance

  • Analyze user behavior

  • Personalize your browsing experience

You can manage or disable cookies through your browser settings.

11. Children’s Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Any updates will be published on this page with a revised effective date.

14. Contact Information

If you have questions, requests, or complaints regarding your personal data, please contact:

Chatdune
Email: hello@chatdune.com
Locations: Paris • Monaco • Dubai

If you are located in the EU, you have the right to lodge a complaint with your local Data Protection Authority (DPA).
If you are located in the UAE, you may contact the UAE Data Office for concerns under the PDPL.